CabGrid WordPress Plugin Support

Have you seen the tutorial videos on the installation and configuration page?

These describe how to install the the Cab Grid plugin on your WordPress website and how to configure it to display taxi fare prices and take bookings.

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    Latest Support Articles…

    Require Payment After Taxi Booking Submitted

    Want to make payment mandatory when a customer submits a taxi booking request in CabGrid Pro? This is something occasionally requested by our users. Unfortunately, this is not directly possible. However, we have some suggestions…

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    Featured Help Articles…

    Troubleshooting CabGrid WordPress Plugin Not Working?

    You might find that you install the CabGrid free or CabGrid Pro plugin and it does not function correctly. There are many reasons this may happen, but most likely it is a compatibility issue with your theme or other plugins. This article describes how to troubleshoot problems with the Cab Grid taxi calculator plugin for WordPress.

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    CabGrid Pro Shortcode Attributes

    CabGrid Pro’s shortcode supports attributes that can adjust the appearance and functionality of each instance of CabGrid on your website. This article discusses what shortcode attribute are available and how to implement them (Layout/ID/Icons/Luggage/Pre-defined).

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    CabGrid Custom Booking Form Fields

    Cab Grid Pro provides an online booking form that is displayed (optionally) after a price is calculated. This form contains a set of standard fields, but custom fields can be added to augment and personalise the booking form. Values entered in these form fields are included with the booking notification email.

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    Cab Grid Support Articles

    Require Payment After Taxi Booking Submitted

    Require Payment After Taxi Booking Submitted

    Want to make payment mandatory when a customer submits a taxi booking request in CabGrid Pro? This is something occasionally requested by our users. Unfortunately, this is not directly possible. However, we have some suggestions…

    Airport meet and greet name plate print out with your logo

    Airport meet and greet name plate print out with your logo

    The Nameplate feature is part of the CabGrid Booking Management Add-on. The NAMEPLATE button is located in the MANAGE column next to each booking. If the CabGrid Driver add-on is installed, a driver will receive a link to the nameplate page for that booking when...

    Logo Image

    The logo field in options allows a company logo to be specified. This is to be used in default/generic emails and other places across the system – such as the airport greeting card.

    Booking Reference Seed

    Booking Reference Seed

    The Booking Reference Seed option allows you to define or adjust the booking reference assigned when a booking is requested.

    Highlighting Price Variation Options

    Highlighting Price Variation Options

    Whilst CabGrid cannot currently automatically update the price based on booking form input, we have some recommendations for drawing your customer’s attention to the price variation buttons…

    Automatically Accept CabGrid Booking Requests

    Automatically Accept CabGrid Booking Requests

    The Booking Management add-on cannot automatically accept or confirm bookings. However, it is possible to give this illusion to your customer by re-wording the email and messages shown during the booking process…

    How to use CabGrid Pro v5 Alt Styles

    How to use CabGrid Pro v5 Alt Styles

    CabGrid Pro version 5.8.14 includes a new set of built-in styles. Selecting these styles means custom CSS for these styles need not be entered in the custom CSS box. To use these styles, select ‘Alternative Styles v5’ under BASE STYLES in the OPTIONS tab of the CabGrid Pro WordPress admin panel.

    Troubleshooting the CabGrid Stripe Integration Add-on Plugin

    Troubleshooting the CabGrid Stripe Integration Add-on Plugin

    The CabGrid Stripe Integration add-on adds Stripe payment processing to the CabGrid price calculator and booking plugin. If not properly configured the Stripe add-on may not function as expected. Here are some things to check if the Stripe payment option is not offered at the end of the booking process…

    Cash Payment Options

    Cash Payment Options

    This article and accompanying video tutorial describe mechanisms for offering customers a cash payment option in CabGrid.

    Changing the Return/One-Way Icon Button with CSS Styling

    Changing the Return/One-Way Icon Button with CSS Styling

    CSS code snippets for Cab Grid Pro version 5 and above that change the appearance of the one-way/return button icon shown in the plugin calculator interface. These snippets can be added to the Custom CSS box under the OPTIONS tab in the Cab Grid Pro WordPress admin page.

    Driver Dispatch Add-on Setup

    Driver Dispatch Add-on Setup

    The Cab Grid Driver Add-on plugin allows drivers to be added and managed through the WordPress admin interface. Drivers can be assigned to taxi bookings and sent notifications by email or SMS text message. Customers can also be notified when a driver is assigned to their booking.

    Cache/Optimisation Plugin Configuration Recommendations for Cab Grid

    Cache/Optimisation Plugin Configuration Recommendations for Cab Grid

    Cab Grid is already built for speed, but site owners may still want to optimise their sites using a cache plugin. Often, these plugins change or minify code, and alter the order in which resources are loaded. Because of this, we recommend these plugins are configured to avoid interfering with Cab Grid.

    Handling Unlisted Destinations – An Alternative Approach

    Handling Unlisted Destinations – An Alternative Approach

    What happens when a customer is looking for a journey to or from a place that isn’t listed in the AREAS tab? New features in Cab Grid Pro open scope for new techniques to handle these journeys by providing a streamlined process to request a custom quotation…

    Customise taxi booking form based on user input

    Customise taxi booking form based on user input

    Ever needed to hide or show booking form fields based on the destination or passenger numbers selected by your customer? In Cab Grid Pro v5.5 dynamic CSS classes are added to the main Cab Grid element allowing subsequent manipulation of content through CSS.

    Make Built-in Cab Grid Pro Booking Form Fields Optional

    Make Built-in Cab Grid Pro Booking Form Fields Optional

    Whilst NOT RECOMMENDED, it is possible to disable Cab Grid’s built-in booking form fields. This article describes how to use advanced settings (Defaults add-on or _settings.php) and CSS to hide built-in fields that are mandatory by default.

    Cab Grid is Built for Speed

    Cab Grid is Built for Speed

    Cab Grid passes Google Lighthouse performance audits with a perfect score of 100…. Google places significance on page speed and customers have limited patience loading websites. WordPress plugins and themes can slow load times if they’re not built with speed in mind. However, Cab Grid is built for speed….

    Cab Grid Stripe Integration Upgrading from v2 to v3

    Cab Grid Stripe Integration Upgrading from v2 to v3

    Cab Grid Stripe Integration version 3.0 has been released.
    This update provides integration with Stripe’s newest API (as of May 2019) and provides compatibility with Strong Customer Authentication. Crucially, however, it changes the way the main checkout process works. This article discusses the changes between version 2 and version 3…

    Cab Grid Pro Stripe Payment Processing Add-on v3 Configuration

    Cab Grid Pro Stripe Payment Processing Add-on v3 Configuration

    Stripe provides a means for users to process online payments using credit cards (e.g. Visa or MasterCard or American Express), debit cards, or bank transfers (via iDEAL, GiroPay or SoFort).
    Version 3.0 of the Cab Grid Pro Stripe Integration Add-on updates Stripe functionality to provide support for Strong Customer Authentication. This includes Stipe’s new checkout process that replaces the previous “pop-up” interface and allows for processing of other payment types such as Apple Pay and Google Pay. This article describes each of the options available under the STRIPE tab in Cab Grid Pro.

    Hide Unsupported Destinations

    Hide Unsupported Destinations

    Populate the destination list based on the selected pick-up location…
    Cab Grid Pro v5.2 now supports the option to disable destinations where no price has been configured. Customers select a pick-up location (origin) and the destination list will adjust dynamically to only show journeys that have a price set.

    Email notification configuration

    Email notification configuration

    How to configure a dedicated Cab Grid Pro email address distinct from the main WordPress Admin email address. Useful for auto-responders or dedicated booking processing.

    Local currency support

    Local currency support

    Cab Grid can process online payments via Paypal (built-in) or other payment gateways (via add-ons). But what if your local currency is not supported by any of the payment gateways we offer?….

    One solution is to use the deposit/surcharge field to convert the local currency price to a currency supported by the chosen payment gateway…

    Cab Grid Pro Admin Error/Warning Messages

    Cab Grid Pro Admin Error/Warning Messages

    Cab Grid generates error or warning messages when it encounters a misconfiguration. Detailed error/warning messages are usually only displayed to WordPress admin users. They are not displayed to regular users or customers. This article details some common error messages or warnings and what possible solutions might be…

    Direct journey link syntax

    Direct journey link syntax

    Need to offer customers direct access to popular routes or journeys? Build a custom link that pre-populates the Cab Grid Pro price calculator…

    WSPay Add-on Set up

    WSPay Add-on Set up

    This article provides guidance for setting up our WSPay add-on plugin. WSPay is a payment gateway (like Paypal or Stripe) that processes payments for businesses in Croatia, Slovenia, Bosnia and Herzegovina, and Montenegro.

    Dedicated User Profile

    Dedicated User Profile

    Personalise the Cab Grid experience for registered users by pre-populating their primary address and offering a discount unique to them….

    Individual WordPress User Discounts in Cab Grid Pro

    Individual WordPress User Discounts in Cab Grid Pro

    Cab Grid Pro version 5 allows a dedicated discount formula to be defined for individual users logged in to your website. When a logged-in user calculates a journey fare price, their dedicated discount is automatically applied.

    Discount formulas are defined in the user’s profile page. This article describes how to set up dedicated user discounts.

    Mailpoet Integration

    Mailpoet Integration

    Cab Grid Pro version 5.1 introduces the ability to offer a “Join our mailing list” checkbox on the taxi booking form. When checked, a customer’s name and email are added to the designated list.

    MailPoet is a free WordPress plugin that provides mailing list management and scheduling from within the WordPress admin.

    Require International Dialling Code in Taxi Booking Form

    Require International Dialling Code in Taxi Booking Form

    Cab Grid Pro offers the option to have customers select their international dialling code when entering their phone number on the booking form. This can be disabled by setting it to off in the Twilio SMS text message section of the OPTIONS tab on the Cab Grid Pro WordPress admin page.

    CabGrid Taxi Fare Price Currency Symbol

    CabGrid Taxi Fare Price Currency Symbol

    The currency symbol is set under the OPTIONS tab in Cab Grid. It is displayed along side any price that is calculated. The currency symbol field can accept individual symbols or HTML codes.

    How to remove the shadow from the new Cab Grid Pro v5 styling

    How to remove the shadow from the new Cab Grid Pro v5 styling

    The new version of Cab Grid Pro automatically applies a drop shadow to the taxi price calculator box. This can be disabled by adding a simple line of CSS code to the STYLING CSS box under the OPTIONS tab on the Cab Grid Pro WordPress admin page: .cabGridPro:after {display:none;}

    Combine Calculation Modes in Cab Grid Pro v5

    Combine Calculation Modes in Cab Grid Pro v5

    Cab Grid Pro 5 introduces the ability to combine calculation modes. This is useful where the choice of vehicle should be offered (rather than determined by the system).

    Modes are combined by adding comma-separated values to the layout attribute of the Cab Grid Pro shortcode as follows. At this time, the only possible combinations are Vehicle and Time layout, and Vehicle and Ticket layout.

    Display a fare price table using [cabGridProTable] shortcode

    Display a fare price table using [cabGridProTable] shortcode

    The cabGridProTable shortcode displays a price table as opposed to the regular CabGrid Pro price calculator. Prices and table attributes can be controlled through attributes defined as part of the shortcode (or in the Gutenburg block). These include captions, vehicles, groups, links, destinations and more.

    Using Pre-defined Styles in CabGrid Pro

    Using Pre-defined Styles in CabGrid Pro

    CabGrid Pro version 5.0 provides the ability to select the main stylesheet loaded with the front-end calculator plugin. There are a variety of pre-defined style-sheets available that provide a starting point for any custom CSS.

    Assigning Access to Cab Grid Admin in v5+

    Assigning Access to Cab Grid Admin in v5+

    A WordPress website provides the ability for individual users to log in and perform actions on the site, such as commenting on posts or editing pages. Most websites will have only one user - the administrator - but others can be added (or registered). Any user can now...

    What’s New in Cab Grid Pro Version 5.0?

    What’s New in Cab Grid Pro Version 5.0?

    Cab Grid Pro version 5 is out!
    List of key new features in version 5.0 of the Cab Grid Pro taxi price calculator plugin for WordPress websites.

    – Individual discounts can be applied to WordPress user accounts.
    – Customer advised of booking availability.
    – Grant access to Cab Grid Pro admin for other roles and users.
    – Multiple discount codes.
    – Date picker for blocked out dates.

    Discount Mechanisms

    Discount Mechanisms

    Prices calculated by Cab Grid Pro can be discounted (or modified) by providing promotional coupon or discount codes, or by implementing price variation formulas. This article lists the various methods available (or coming soon).

    Handling Deposit (part) Payments and Surcharges

    Handling Deposit (part) Payments and Surcharges

    How to manipulate the online payment amount to serve either as a deposit (part) payment (pending confirmation), or to add a surcharge (card handling fee), and how the Booking Management add-on processes subsequent post-booking payments.

    Multiple Calculation Modes on a Single Page

    Multiple Calculation Modes on a Single Page

    Let’s consider a business that offers multiple passenger transportation models – Airport Transfers, City Tours, Chauffeur Service and Taxi. We illustrate how these models can be implemented on a single page with Cab Grid Pro.

    Cab Grid Pro Stripe Payment Processing Add-on v2 Configuration

    Cab Grid Pro Stripe Payment Processing Add-on v2 Configuration

    This article describes each of the options available under the STRIPE tab in Cab Grid Pro. The Stripe tab is available when the Cab Grid Pro Stripe Integration add-on is installed and activated. Stripe provides a means for users to process online payments using credit cards (e.g. Visa or MasterCard or American Express), debit cards, or bank transfers (via iDEAL, GiroPay or SoFort).

    Is Cab Grid GDPR Compliant?

    Cab Grid does not store any customer data. All booking data is sent to administrators via email for offline processing. If the Booking Management Add-on is installed & active, booking data is stored on the server and customer consent may be required. This article provides details.

    Cab Grid Auto-Updater

    Cab Grid Pro (version 4 and later), the Cab Grid Booking Management Add-on, and the Cab Grid Pro Stripe Integration Add-on include automatic updating. Updates will be available via WordPress's built-in update mechanism and administrators should be notified in the...

    Cab Grid Compatibility Test

    Cab Grid Compatibility Test

    Cab Grid has a built in compatibility test. This test can show incompatibility between the hosting environment and Cab Grid Pro. It accessible from the BASIC edition of Cab Grid and from Cab Grid Pro v4 or higher.

    Advanced Settings for CabGrid Pro – Defaults add-on plugin

    Advanced Settings for CabGrid Pro – Defaults add-on plugin

    Download the free Defaults add-on plugin for WordPress to configure advanced Cab Grid Pro taxi price calculator settings independently of the main plugin. Update button and form field labels, set min & max passenger or time periods, set price decimals & formatting, and more…

    Migrating Cab Grid to another web site

    Migrating Cab Grid to another web site

    It may be that you need to move Cab Grid to another website – say from a development site to a live site – and, in doing so, preserve the settings, prices, messages, and other configurations. There is [currently] no built in process to manage this process. This article discusses techniques for copying Cab Grid data from one web site to another.

    Changing the Return/One-Way Icon in Cab Grid Pro version 4

    Changing the Return/One-Way Icon in Cab Grid Pro version 4

    The CSS code on this page is geared primarily to Cab Grid Pro version 4 or earlier and may require some further adjustments to be applied to Cab Grid Pro version 5 or later. However, the basic principles remain the same so only minor updates should be necessary. An...

    Taking online card payments for taxi journeys with Paypal

    Taking online card payments for taxi journeys with Paypal

    CabGrid Pro can process debit or credit card payments out of the box via Paypal: Select the OPTIONS tab on the CabGrid Pro admin page in the WordPress admin Section Enter your Paypal ID (usually your email address) in the 'Paypal ID & Currency:' field. Select your...

    Style Builder

    Style Builder

    Currently in beta, the Cab Grid style builder utility helps preview and test out custom CSS styling for the taxi fare price calculator interface. It provides a visual interface for adjusting styles for the Cab Grid calculator.

    Troubleshooting CabGrid WordPress Plugin Not Working?

    Troubleshooting CabGrid WordPress Plugin Not Working?

    You might find that you install the CabGrid free or CabGrid Pro plugin and it does not function correctly. There are many reasons this may happen, but most likely it is a compatibility issue with your theme or other plugins. This article describes how to troubleshoot problems with the Cab Grid taxi calculator plugin for WordPress.

    Accelerated Mobile Pages (AMP) with Cab Grid

    Accelerated Mobile Pages (AMP) with Cab Grid

    Cab Grid Pro v4.5.2 and Cab Grid (basic edition) 1.2.10 will introduce basic Accelerated Mobile Pages (AMP) support. AMP will be enabled on your website through a third-party plugin, such as AMP By Automattic. Currently, if a post is rendered by AMP, any Cab Grid...

    CabGrid Pro Calculation Modes

    CabGrid Pro Calculation Modes

    As a taxi price calculator, CabGrid Pro supports several different calculation models - that is the method used to look-up and calculate the price. This article describes each of those. The calculation mode can be set globally under the OPTIONS tab on the CabGrid Pro...

    Text substitution syntax for messages shown to visitors

    Text substitution syntax for messages shown to visitors

    [NOTE: This feature requires Cab Grid Pro v4.4.1] Cab Grid Pro displays messages to visitors at various points in the calculation/booking process. These messages are largely configurable through the Cab Grid Pro admin page, under the OPTIONS tab. They include: 'No...

    Receive booking data CSV

    Receive booking data CSV

    All the information about a taxi booking request can be compiled to a single (CSV) file and sent as an attachment along with the cab booking notification email. This file can then be imported to a third-party application or booking system. CSV attachments are sent to the administrator only, and only if enabled in the Cab Grid Pro admin.

    Booking Management Add-on

    Booking Management Add-on

    The Booking Management Add-On adds online booking management to the Cab Grid Pro WordPress plugin. This means that bookings are stored in the WordPress database and can be processed (accepted, declined, cancelled, deleted, etc.) from a page on your website.

    Stripe Integration

    Stripe Integration

    Stripe is an alternative card processing provider. Stripe offers a more integrated checkout experience. It is easy to sign up for and supports more currencies.
    We’ve done the integration work to provide a Stripe add-in plugin for Cab Grid Pro. This makes it super-easy to take card payments for journeys calculated through Cab Grid Pro.

    Custom Labels for Form Fields & Buttons

    Should the Cab Grid Pro plugin be repurposed it may be necessary to edit the built-in booking form labels and buttons. This can be done by manually editing the _settings.php file (with some caveats).

    Cab Grid Pro Return Journey Calculations

    Cab Grid Pro Return Journey Calculations

    Cab Grid Pro can calculate return journey prices. This is found under the OPTIONS tab of the Cab Grid Pro WordPress admin labelled, "Offer return journey option:" When enabled there is a choice of two methods Cab Grid can use to calculate return journey prices: Lookup...

    Cab Grid Pro Extras

    Cab Grid Pro Extras

    The EXTRAS tab on the CabGrid Pro WordPress Admin page allows an unlimited number of additional items to be listed for purchase or to be selected along side a booking request. This is useful to offer sundries such as refreshments, services such as guided tours or meet & greet, or free enhancements like child seats.

    What’s New in Cab Grid Pro Version 4

    What’s New in Cab Grid Pro Version 4

    Version 4.5 of Cab Grid Pro, the taxi booking and price calculator plugin for WordPress, has been released. It is available to buy and download here. Users of versions 1 to 3.x may request a free upgrade by submitting a support request. Cab Grid Pro 4 introduces many...

    Customising Booking Acknowledgement Emails

    Customising Booking Acknowledgement Emails

    Cab Grid Pro allows you to compose bespoke booking acknowledgement messages that are emailed to customers when the taxi booking form is submitted. This email is completely customisable with details entered on the taxi booking form. On the Cab Grid Pro OPTIONS tab,...

    Bulk Price Updates

    Bulk Price Updates

    This article gives details on updating prices in bulk using a formula and copying taxi fare prices from an existing vehicle price table. ...

    Auto-enter return prices

    Auto-enter return prices

    When the ‘Automatically update empty corresponding [return] prices as you type?’ box is ticked, the corresponding return (or opposite direction) price will be entered in the pricing table

    Styling/hiding Price Variation Buttons

    Styling/hiding Price Variation Buttons

    In Cab Grid Pro a visitor has the option to select different price variants for a journey using buttons displayed at the top right of the Cab Grid price calculator. (For information on configuring these price variations please see this article.) These buttons can be...

    Address Autocomplete

    Address Autocomplete

    Cab Grid Pro version 3 offers address auto-complete on the taxi booking form via the Google Maps JavaScript API. This article describes how to find or generate your API key.

    Covering other taxi journeys

    Covering other taxi journeys

    How to provide a means for visitors to get prices for taxi journeys between locations you do not list using Cab Grid. This article describes using an ‘-other’ location and a link to a custom taxi price quote request form with Cab Grid.

    Managing taxi booking requests

    Managing taxi booking requests

    Responding quickly to taxi booking requests can avoid lost cab bookings. This article describes how to manage booking requests sent via the CabGrid Pro plugin for WordPress.

    Updating Cab Grid Pro (version 2 – 4.0)

    Updating Cab Grid Pro (version 2 – 4.0)

    New versions of Cab Grid Pro taxi booking plugin for WordPress are distributed to license holders who must upload new files to their website. This can be done via FTP upload to the WordPress plugins directory or via the WordPress admin. This article describes how to use either method to update (upgrade) Cab Grid Pro to the latest version.

    CabGrid Pro Shortcode Attributes

    CabGrid Pro Shortcode Attributes

    CabGrid Pro’s shortcode supports attributes that can adjust the appearance and functionality of each instance of CabGrid on your website. This article discusses what shortcode attribute are available and how to implement them (Layout/ID/Icons/Luggage/Pre-defined).

    CabGrid Translations

    CabGrid Translations

    We are looking for help translating Cab Grid into other languages. Please use the form on this page to get in touch if this is something you can do.

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