You might find that you install the CabGrid basic edition or CabGrid Pro WordPress plugin and it does not function correctly. There are many reasons this may happen, but most likely it is a compatibility issue with your theme or other plugins.
Jump to Known Incompatibilities
For the purposes of this guide we are assuming your web site is running on an Internet accessible server. Running on localhost or a closed network may have unexpected consequences.
Ideally, the server hostname should match the WordPress Address (URL) value configured under WordPress Admin > Settings > General Settings.
Check your web server hosting meets the minimum requirements:
- PHP v5.4 or higher (PHP 7+ preferred for WordPress v5 and higher)
- CURL function
- MAIL function (See email troubleshooting)
Check your server configuration by calling the phpinfo() command, or use a plugin (such as PHP Info). Insure it meets the requirements above.
Are you running a recent version of WordPress?
CabGrid Pro has been tested on most recent versions of WordPress – from version 4 up to an including WordPress 6.0. The CabGrid Pro readme.txt file (included in the plugin’s folder) will indicate your version’s compatibility most accurately. Make sure you are running an up to date version of WordPress.
Note: WordPress Multisite installations are not currently supported.
Run the compatibility test
CabGrid has a built in compatibility test. This test can show incompatibility between the hosting environment and CabGrid Pro. It accessible from the BASIC edition of CabGrid and from CabGrid Pro v4 or higher.
See: How to run the CabGrid Pro compatibility tests.
Delete cookies associated with your site from your browser (and clear cache).
Are you running the most up to date version of the CabGrid plugin?
Determine what version of CabGrid you have installed from the WordPress Admin > Plugins > Installed Plugins page. The CabGrid item will give a version number under the details.
Check what the latest version is:
- CabGrid Pro v5 – check the latest readme.txt here.
- CabGrid Pro v4 (or before) – 4.5.16 (last version of this generation) [payment required to update to v5.]
- CabGrid (basic) – check the WordPress plugin directory, here.
WordPress should display a notification when an update to CabGrid is available. Updates can be installed from the WordPress Admin UPDATES page (or directly from the PLUGINS page).
If you have an earlier version installed and there is no update showing in the WordPress Admin, please contact us.
Check CabGrid Admin
Does the admin section of the CabGrid plugin work as expected? You should be able to enter and save prices and options.
If this isn’t working there could be a core issue with your WordPress installation or hosting platform. >> You could try re-installing WordPress.
Have you changed the address/URL of the WordPress admin? This is usually found at http://your-site.com/wp-admin but some security plugins allow you to change this address. This is ok as long as WordPress knows the address of the admin. CabGrid needs the admin address as it makes use of WordPress built-in AJAX functionality, the source of which is stored within the admin directory. If the price look up is failing, it could be that WordPress’ AJAX functionality is no loading properly. >> Try resetting the admin URL to the default location to see if this resolves the problem.
Disable web server caching
Insure you are viewing the most up to date version of your site by disabling any caching software or plugins.
Caching can be used to speed up load times for your visitors, but it usually relies on storing pre-processed versions of your site’s files. This may mean you are no looking at the latest version of your site – and hence troubleshooting changes are not being accurately reflected.
>> Apply recommended cache settings for CabGrid Pro
Plugins that purport to speed up your site by optimising code can cause problems. These plugins often rewrite code to make it smaller (minify) or load it in a different order (defer). Each of these functions can interfere with CabGrid’s functionality.
>> CabGrid is already minified and optimised. If possible adjust auto-minify or optimisation settings such that CabGrid’s files are not changed.
Insure you have entered data
Assuming the CabGrid Pro admin page is working, insure you have entered at least some data in the plugin as follows:
- at least two locations in the AREAS tab
- at least one vehicle in the VEHICLE tab
- at least one price in the PRICES tab
Visit your site when logged out
Try logging out of the WordPress admin and visiting your site. Most (if not all) of your visitors will not be logged in. Conflicts can be caused by plugins which load code specifically for the admin section. You could try in a private (or incognito) window.
Check the intended layout
If you are having layout issues (text appears wrong size or input fields are misaligned), have a look at the intended default layout to see if it differs. This could indicate a problem caused by outside influence (theme/plugin issue). We have created this page that simply displays the CabGrid Pro plugin in its most basic form. Have a look at it using different browsers and devices (such as a mobile phone or tablet) and see how it compares to your implementation of the CabGrid plugin on your website.
Check the Embed feature (requires v5)
CabGrid Pro version 5 includes an “embed” feature that loads a vanilla version of the plugin. The embed page attempts to strip out ancillary functionality such as styling and functionality introduced by plugins or themes to display a simple implementation of the CabGrid Pro price calculator (or table).
Checking this page can help determine if the problem is related to other plugins or the theme. If the embed plugin displays correctly, it is then likely that the issue is compatibility with the active theme or another plugin. Details on identifying the specific culprit below…
See: How to access the CabGrid Pro embed feature.
Change your Theme
If you [temporarily] activate another WordPress Theme (- one of the built-in Themes like Twenty-Twenty, Twenty-Eleven, etc.), does the problem persist?
If changing themes solves the problem, there is a compatibility issue between your original theme and the CabGrid plugin. >> You should insure you have the latest version of your theme installed, or find another theme, or contact us so we can investigate.
CSS Styling Issues
Styles set by your theme or other plugins could override CabGrid’s built-in styling and cause appearance issues. You may need to add custom styles to override errors. See Styling CabGrid with Custom CSS and Troubleshooting CSS Styling Issues in CabGrid.
Disable other plugins
To determine if there is a plugin incompatibility causing the problem, disable all plugins other than CabGrid and check that the CabGrid price calculator is working as expected on your web site. The free Health Check plugin makes it easy to disable plugins (and themes) on the fly.
If disabling all other plugins resolves the problem, then you can re-enable the other plugins one by one and test until you determine which plugin is causing CabGrid to fail.
If you find a plugin that is incompatible with CabGrid, it could well be causing problems for other plugins too. >> You should contact the developer of that plugin for further assistance and delete or deactivate it on your web site. We would also be grateful if you would let us know the name of the plugin so we can also investigate.
[Temporarily] Disable customisations
CabGrid cab be customised in a number of ways. Temporarily disable or remove these customisations to insure they aren’t adversely impacting functionality:
- Remove custom CSS
- Remove custom booking form fields
- Insure standard booking form fields are visible and required
- Remove any advanced customisation set via _settings.php or temporarily disable the Defaults add-on plugin
Check .htaccess and permissions
CabGrid Pro needs access to its own files within the WordPress plugins folder. Some plugins/software modify the .htaccess file (at root level of the web server) to limit access to files in this folder. Check the .htaccess file to see if any additional directives have been added preventing access to the Plugins folder. This can be achieved using an FTP application to download and open the file, or using a file management plugin in the WordPress Admin. There are also plugins that restore the default WordPress .htaccess directives.
Also, check that the cab-grid-pro plugins folder and files within have the correct permissions assigned. Again, this can usually be done via FTP.
Temporarily remove shortcode attributes
Try implementing CabGrid on your page/post without any shortcode attributes. If this works, check and re-introduce attributes one by one making sure to use the correct syntax. If a particular attribute is failing, please contact support.
Disable sidebar widgets
In the WordPress admin, go to Appearance > Widgets and temporarily disable widgets by dragging them to the ‘Inactive Widgets‘ section. Test the site and then drag widgets back to the sidebar one by one to check which causes a conflict.
Enable CabGrid Pro logging
CabGrid Pro specific logging can be enabled by editing the _settings.php file: (or using the free Defaults Add-on)
Complete some test bookings, then analyse the log file…
The log file can be downloaded via FTP or read using the WordPress plugin editor (if enabled):
WordPress Admin > Plugins > Editor > CabGrid Pro > log.txt
Other things to try
- Try re-initialising the CabGrid Pro plugin.
- Try re-installing the plugin from your original source files. You can follow the procedure for updating Cab Grid to achieve this.
- Try de-activating the plugin from the WordPress Admin > Plugins > Installed Plugins > Cab Grid Pro > Deactivate. Then reactivate it. This will insure any new feature hooks are run.
- Try re-saving permalinks from the WordPress admin > Settings > Permalinks. Click “Save Changes” at the bottom of the page to rewrite link structure and include any Cab Grid rules.
- Turn off friendly URLs.
- Check other troubleshooting posts or posts specific to certain error messages displayed on Cab Grid Pro admin pages.
- Check web server logs for error messages. Your hosting provider should be able to tell you how to access server error logs.
|Transfers – Transport and Car Hire WordPress Theme||Theme||v1.35||2 Jun 2022||jQuery Uniform plugin breaks layout. Fix: wrap CabGrid shortcode in div with class ‘woocommerce’|
|Transfers – Transport and Car Hire WordPress Theme||Theme||v1.36||21 Apr 2021||Outdated jQuery Validate causes problem validating booking form. Use cabGridProInsureValidatorCompatibility|
|Autoptimize||Plugin||v2.4.4||8 Mar 2019||Auto address complete may fail if optimisation defers Cab Grid scripts.|
|ZoHo Mail||Plugin||v1.1.1||27 Jun 2018||Notification emails with CSV attachments will fail.|
|Content Copy Protection & Prevent Image Save||Plugin||v1.3||7 Sep 2017||Disables drop-downs on iOS|
|WP Minify Fix||Plugin||v1.4.1||4 Sep 2017||Destination drop-downs do not load|
|Team VCard generator||Plugin||v1.1||4 Nov 2016||Causes enqueue_scripts to fail|
Tags: error message, not working, problems, troubleshooting
I get a license error in the admin section and when I try the calculator on site. Any solutions for this?
Thanks for contacting us. In future, however, we would recommend using the contact form on the support page (https://cabgrid.com/support/) so we can give a more personalised response.
Cab Grid Pro is licensed to the domain you enter when purchasing the software. You may be testing or running the plugin on a temporary domain or URL that is not associated with the license. This would cause an error.
Please try the running the plugin on your live site (at the domain you registered with your license).
CAB GRID LICENSE ERROR. PLEASE CONTACT SUPPORT.
The above error is coming up when we activate the plugin. I have sent two emails to your support contact and have not received any replies. My website designer cannot proceed with next steps which puts us at a stand-still and affects my business. Can you please get back in touch with me as soon as possible regarding fixing this issue.
The domain name entered during the purchase process included invalid characters. We require the domain name only without protocols (e.g. http://), hostnames (e.g. www.), and any trailing paths (e.g. /some-directory/some-page.php?some-query=string – unless WordPress is installed in a sub-directory).
We received your email at 23:04 local time. The problem was resolved and an email sent at 23:27 local time.
hi my license is not activating. activate it now.
Your site is in maintenance mode so we are unable to investigate further.
We have emailed you directly. Please check your spam folder and respond?