Set a custom email address
In certain circumstances sending notifications to or from the system email address is unsuitable. For example, if there is some dedicated process attached to booking requests like an auto-reply.
- The sending address for booking request acknowledgements sent to the customer (if enabled, see below).
- The recipient address booking request notifications are sent to; i.e. the administrator or controller processing the booking.
- The sending address for subsequent booking notifications sent to the customer, i.e. when a booking is accepted or declined via the Booking Management Add-on.
It is important to insure the email address entered here is valid and permitted for use with the web server. See our support article: Email deliverability – How to insure booking notifications get through.
The booking request notification emails sent to the administrator can also include an attachment containing all the raw booking data.
Mail Service option
CabGrid can use different mechanisms to send email notifications about taxi bookings in WordPress. This option lets you switch between them.
WP Mail is WordPress’s built-in mail service. This should be used in most cases. 3rd party mailer plugins will hook into this serivce, so this should be the option you choose if using one of those.
PHPMailer is a 3rd-party email library. In fact, WordPress makes use of this library as part of WP Mail. CabGrid Pro implements its own version of PHP Mailer to handle situations where there are problems sending mail. Try this option if you are having difficulty sending email notifications via WP Mail.
Also email customer option
CabGrid Pro will always send a booking request notification to the administrator. Optionally, an acknowledgement message can also be sent to the customer. This can provide some information on the booking process while waiting for the booking to be confirmed. It could also be used to provide payment details if the customer does not make an immediate online payment at the time of booking.
The ALSO EMAIL CUSTOMER option is set under WordPress Admin > CabGrid Pro > OPTIONS. When set to ‘YES‘ the customer will be emailed an acknowledgement when they submit the booking form. This acknowledgement message can be customised via the EMAIL ACKNOWLEDGEMENT MESSAGE field.
If ALSO EMAIL CUSTOMER is set to ‘NO‘ then no email is sent to the customer, and only a notification email is sent to the administrator.
Hello,
Is it possible to send multi email notifications ? for the admin and another email at the same time?
Thank you
Hi,
You should be able to add Cc. and Bcc. recipients via advanced configuration in the _settings.php file or via the free Defaults Add-on.
See https://cabgrid.com/add-ons/advanced-settings-for-cab-grid-pro-defaults-add-on-plugin/
$cabGridProCcCustomerMsgs=""; //default: "" //enter an email address to copy customer email messages to. Note, deliverability depends on configuration/host restrictions. See support$cabGridProBccCustomerMsgs=""; //default: "" //enter an email address to blind copy customer email messages to. Note, deliverability depends on configuration/host restrictions. See support
$cabGridProCcAdminMsgs=""; //default: "" //enter an email address to copy admin email messages to. Note, deliverability depends on configuration/host restrictions. See support
$cabGridProBccAdminMsgs=""; //default: "" //enter an email address to blind copy admin email messages to. Note, deliverability depends on configuration/host restrictions. See support
Hi,
I only can add one extra Cc or Bc.
I tried to add multiple Cc and Bc email, But it only worked for one email.
And I tried to copy Pase indipandently, the result is the same one can add one email.
Is it possible to add multiple email ?
Thank you.
You should be able to add multiple addresses separated by a comma (,). However, there is a bug. This should be fixed in CabGrid Pro version 5.9.6.