Problem: when trying to summit a booking, the message “Mandatory information missing or invalid. Invalid fields have been highlighted.” always appears, even when all required fields are completed.
CabGrid Articles About Troubleshooting
Troubleshooting the CabGrid Stripe Integration Add-on Plugin
The CabGrid Stripe Integration add-on adds Stripe payment processing to the CabGrid price calculator and booking plugin. If not properly configured the Stripe add-on may not function as expected. Here are some things to check if the Stripe payment option is not offered at the end of the booking process…
Re-initialise/Reset CabGrid Pro to solve layout or loading errors
In certain circumstances the CabGrid Pro can fail to load required files after an update. This can result in the taxi calculator losing its layout and styling. This article provides details on how to reset and re-initialise CabGrid Pro.
Cab Grid Pro Admin Error/Warning Messages
Cab Grid generates error or warning messages when it encounters a misconfiguration. Detailed error/warning messages are usually only displayed to WordPress admin users. They are not displayed to regular users or customers. This article details some common error messages or warnings and what possible solutions might be…
URL Rewrite Redirects in Cab Grid Pro v5
CabGrid Pro v5.6 and above is transitioning away from the URL rewrite technique previously in use. In general, for versions higher than this, it is recommended to turn friendly URLs off. Cab Grid Pro v5 makes use of URL rewrite functionality to present more...
Email deliverability – How to insure booking notifications get through
In some circumstances, email messages sent from CabGrid (WordPress) can not get through. There are a number of reasons for this. This article attempts to address some common email deliverability issues.
Cab Grid Compatibility Test
Cab Grid has a built in compatibility test. This test can show incompatibility between the hosting environment and Cab Grid Pro. It accessible from the BASIC edition of Cab Grid and from Cab Grid Pro v4 or higher.
Troubleshooting CabGrid WordPress Plugin Not Working?
You might find that you install the CabGrid free or CabGrid Pro plugin and it does not function correctly. There are many reasons this may happen, but most likely it is a compatibility issue with your theme or other plugins. This article describes how to troubleshoot problems with the Cab Grid taxi calculator plugin for WordPress.
How to troubleshoot CSS styling issues in CabGrid
Common CabGrid CSS styling problems and how to use a web browser Inspector to troubleshoot layout or appearance issues. e.g. Button text not visible or elements overlapping.
Auto-update error
You may see this error when you try to install an update: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature We are working on a fix for this, but we have found that if you try the update...
