With the Pro version of Cab Grid, customers can fill out a form to request a booking. This is sent to the WordPress admin email address (ADMIN > SETTINGS > GENERAL > Email Address). If enabled, customers can also make a credit or debit card payment which is processed by Paypal.

taxi-dispatch-managmentWhen a booking request is submitted the taxi company can check the details and confirm or decline the booking using their usual mechanism. This might be as simple as replying to the booking email.

To avoid losing customers due to delayed booking confirmation, we recommend explaining the booking process in the acknowledgment message. This is configured in the Cab Grid admin under the ‘Booking Sent Message‘ option.

The customer can also be sent a booking request acknowledgement email. The message can be customised in the Cab Grid Pro OPTIONS tab under ‘Email Acknowledgement Message.

Further to this, an email auto-responder can be configured to automatically reply to taxi booking requests. In this case it is advisable to configure a dedicated email address in the WordPress admin just for booking requests. This way a response can be tailored specifically for these requests.

Messages sent to customers are sent from the admin email address unless a dedicated email address is specified under ‘Email Sending Address‘ on the Cab Grid Pro OPTIONS tab.


August 2017:
1. Cab Grid Pro v4.4 introduces the ability to receive a CSV data file attached to notification emails that can be directly imported into third-party system.
2. We have now released a booking management add-on for Cab Grid Pro that automates some of the booking processes.

June 2017:
Cab Grid Pro now support further customisation of emails sent to the customer during the booking process. See https://cabgrid.com/help-and-support/customising-booking-acknowledgement-emails

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